Do's & Dont's
Dial 112 for Fire Emergency or Rescue Service
When the Emergency Operator answers:
State: Your telephone number; the emergency control staff may need to call you back if you get cut off.
State: The Address or Location where help is needed.
State: The nature of incident.
State: The number of people involved and if any are trapped.
State: Any known hazards, i.e. fire, chemicals, gas leaks, oil spills, Overhanging Electric Cables, Loose dogs etc.
Do: Give any directions and landmarks you know of; this will speed up the response time to the incident.
Do: if you can, send someone to meet and guide the fire engine/rescue vehicle to the place of incident
Do: Lock or tie up any dogs you have on the premises.
Do: Update the Emergency Services if conditions deteriorate at the scene.
Do: Inform the Emergency Services if you no longer require them.
"DO NOT HANG-UP UNTIL YOU ARE TOLD TO"
Make sure your house number and House name are clearly visible from the road. Take some time to map and write out precise directions to your property. Remember to use known landmarks for ease of reference. Stick the directions to the cover of your phone book, notice board or phone pad and don't forget to tell the rest of your family what you have done and why it was done.
Remember the last time you had to give directions over the phone to the television repair man. Well, try giving directions in an emergency when you are under pressure, shocked, or injured.
You see, it makes sense to plan ahead.
The Emergency Services are there to help you. So don't fool around making "Bogus Calls". The time you waste, maybe the time you need to survive. Think about it. All calls are traceable.
For further details on Civil Protection Department, please click here
or call the Operations Centre on 00356 23930000
For further details on Police Emergency Services please click here