In line with the duties originally assigned to similar entities within the various Government Ministries, the original aim of the Programme Implementation Directorate within the Ministry for Justice and Home Affairs (Ministry for Home and Parliamentary Affairs as of 6th January 2012) was to act as the overall project management reviewer and to provide for the effective and timely management of customer care, quality standards and green initiatives. Subsequently the Directorate was appointed as the Ministry's focal point for all EU Funding matters and, as of 2009, has also been entrusted with duties related to the implementation of the Freedom of Information Act across Government.
Project Monitoring and Implementation
One of the major roles of the Directorate is to monitor (and at times to provide also hands-on assistance in) the implementation of major projects within the Ministry. Examples of projects in which the Directorate has actively participated include a review of the 112 emergency number system, the setting-up of National Identity Management Systems, Malta’s bid to form part of the Schengen area and the continuous upgrades to the Ministry’s website. It is the duty of the Directorate to keep abreast with developments taking place and informing senior officials accordingly. The Directorate also maintains a Regulatory Database and assists the EU Affairs Directorate in determining whether EU legislation has been implemented or not. The Directorate also regularly monitors the implementation of the Ministry’s EU co-funded projects in order to provide the necessary support.
The principal areas of EU funding which are applicable to the Ministry for Home and Parliamentary Affairs are contained within three programmes: Security and Safeguarding Liberties, Fundamental Rights and Justice and Solidarity and Management of Migration Flows. The Unit acts as a point of reference with regards such and other Funding opportunities and provides assistance to the Ministry’s line departments who would be interested of tapping into these funds.
The Programme Implementation Directorate is directly responsible for ensuring that green initiatives are undertaken by all the line departments within the Ministry. In view of this, the Ministry’s Green Leader is appropriately deployed within the same Directorate. The Green Leader regularly maintains contact with the various Green Focal points deployed within the line departments, keeping them abreast with any developments, liaising with them on areas of related interest and issuing instructions accordingly.
The Customer Care Unit
The Customer Care Unit provides for the effective and timely management of customer care and quality service standards. It provides information about services, policies and workings of the various departments, entities and agencies falling within the Ministry for Home Affairs and National Security and carries out service standard surveys. In addition, it handles all incoming requests for information, complaints and suggestions and treats them in a professional and, where necessary, confidential manner. It routes them to the appropriate department/entity/service provider, follows them through, and provides the necessary feedback to customers.
It promotes customers’ awareness of services available electronically, and brings to the attention of the Information Management Unit any necessary amendments to the website.
Customers may forward their requests, complaints and suggestions at: email@example.com
or by calling on Tel. +00356 2568 9000.