Help and Support - Submit Feedback/Complaint
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Help and Support - Submit Feedback/Complaint

​Customer satisfaction is key to quality and performance and so your feedback is highly encouraged to act on the suggestions received.  Whether you are a Maltese or a non-Maltese National and would like any further assistance, provide feedback, submit a complaint, or give your opinion on the services offered by the Ministry for Home Affairs, National Security and Law Enforcement, you may get in touch by using the contact details provided on the left or fill in the form provided below. 

The Ministry for Home Affairs, Reforms and Equality has also embraced social media​, with a view to keep the public aware and informed.  Should you require help or would like to share your experience on the services provided by MHSR one may do so by using the Facebook chat​ send message facility and a representative will be happy to assist you instantly via a live messenger chat. You can also access the chat by clicking the button "Message Us" on the left hand side if you are viewing from desktop, at the bottom of the page if you are viewing from a mobile device. 

We value your comments and want to understand what you think about our services. Please do not submit any data that is not required via this form.

This tool is designed for you to give feedback or report any obstacles you may have encountered when using one of our services. ​

In Case of Complaint

When making a complaint make sure to give us detailed information. This will help us resolve your matter as quickly as possible. 

Complaints may be filed by sending an email to​ or by submitting the below form. 

When a complaint is received by our customer care, it will be looked into and addressed in 5 business days. 

Your feedback will help us improve. 


Contact Information:

 Contact Name 
Ministry for Home Affairs, Reforms and Equality 
201, Strait Street
Valletta VLT 1433
+356 2568 9000